FAQs

• Is your site secure?
• What methods of payment can I use?
• Can I pay a Deposit?
• I need to amend my booking, is this possible?
• Can I book a flight?
• An error message is being displayed, what can I do?
• I have not received my hotel voucher please can you resend this

Is your site secure?

Yes, we have a certificate from Thwarte which protects all our customers sensitive data and ensures that all data is secure.

What methods of payment can I use?

We accept all major credit and debit cards including Visa, Mastercsrd, Amex, Switch, Maestro, Solo, Delta & Electron.

Can I pay a Deposit?

In most cases Yes, but you will need to call our Help Desk on 0844 357 1037, or email help@hotelsbooked.com.

I need to amend my booking, is this possible?

Any amendment will incur a charge. Please call our Customer Services Team on 0844 357 1037 for more information.

Can I book a flight?

You can book a flight by calling our sales team on 0845 880 3344.

An error message is being displayed, what can I do?

You can email help@hotelsbooked.com or you can call the Help Desk on 0844 357 1037.

I have not received my hotel voucher, please can you resend this?

Yes of course, please email help@hotelsbooked.com with your booking reference number and we will email your voucher to you.